How to implement a management quality system

The presence of a quality management system is today a testament to the stability and reliability of the company. Its implementation allows you to increase manageability and competitiveness, as well as reduce costs.

You will need

• - "Quality Policy";

• - "Quality quide";

• - "System-wide documented procedures";

• - a program that complies with the "Quality Policy";

• - regulatory documents governing business processes in the company;

• - trained and trained personnel.

Instruction manual

1

Quality management system - an indicator of the reliability of the company and its ability to produce products in accordance with customer requirements. The purpose of the implementation of the system is to eliminate possible errors in the work of personnel, the result of which may be a marriage. The procedure for implementing a quality management system is very versatile and multi-stage and requires a long time to implement (up to 1.5 years).

2

The implementation of the quality management system begins with a decision by management on the appropriateness of initiating this process. At the level of senior management, the goals of building a system are developed, as well as specific tactical steps to achieve them. All this must be documented in the form of orders and strategic documents. One of the most important is the "Quality Policy", which in an accessible and concise form should contain the key principles on which the quality system will be based. They should be in tune with the priorities of the company and based on its values.

3

At the next step, it is necessary to convey the decision on the creation of the system to the staff, as well as justify for him the importance of this procedure. All employees under the direction of the responsible person in the company should study the management theory, as well as the basic ISO standards. The competencies of the personnel, their necessary knowledge and experience in the framework of the quality management system are given special attention.

4

Next, you need to compare the current state of affairs in the company and the requirements for ISO standards. This can be done by interviewing and questioning employees of the company. The result should be a report in which there will be indications of how the specific requirements of the standard are implemented and what it is necessary to strive for. The report should pay particular attention to the current state of affairs: the main and auxiliary processes of the company, the most critical business processes, the availability of relevant regulations, as well as the distribution of responsibility and authority among persons and departments. The result of the implementation of the quality management system should be to eliminate the contradictions between the current and the required state of affairs.

5

The implementation of a quality management system is impossible without a project program. It should contain a description of the stages of the procedure, a list of those responsible for each stage, as well as the distribution of the budget. The latter consists of the costs of paying for the services of external consultants, the cost of training personnel, as well as the price that will have to be paid for distracting management from the main work. The program concludes with criteria by which management will determine whether they have managed to achieve their goals (for example, reject rate, customer satisfaction, return percentage).

6

ISO system standards require all company business processes to be documented. Initially, on the basis of the "Quality Policy", a "Quality Guide" is prepared. This document contains a description of areas of responsibility, requirements for the quality department, an algorithm for document management, procedures for receiving and processing complaints. Another group of documents is called "System-wide documented procedures." According to the standard, 6 key procedures should be regulated. This is the management of documents, data, auditing, marriage, measures that correct non-conformities and prevent inconsistencies. Finally, the next group of documents should describe the rules for effective planning and implementation of their management processes.

7

After all business processes have been normalized, it is necessary to begin trial operation of the system. You can start the processes gradually, for example, by starting trial operation at the supply department, then go to the sales department. Pilot operation should be accompanied by an internal audit of the management system to identify strengths and weaknesses. During the audit, quantitative indicators of quality and ideal parameters to which it is necessary to strive should be compared. All deviations must be recorded and adjusted according to the results of the work of employees.

8

The final step is the certification of the QMS. To do this, you need to submit an application to the certification body, attach to it all the prepared regulatory documentation, a chart of the organizational structure of the company and a list of its key customers. After an examination of the submitted documents and verification of the quality system directly at the enterprise, the certification center draws up a protocol that reflects all the discrepancies. According to its results, the company must eliminate all comments within a limited time and provide the results of adjustments. If the discrepancies are resolved, a certificate is given to the company. It takes about a month to complete it.

9

After the company passes certification, work to improve the quality management system should not stop. Moreover, the certification body must periodically conduct re-audits. Their goal is to confirm that the company is constantly improving its own management system.

note

In practice, the implementation of a quality management system may encounter some difficulties. This is a rejection of decisions by employees, a break in trust between personnel and various departments, a lack of understanding of common goals, a low level of production culture, etc.

Useful advice

Choosing a certification body should be based on the goals of the company. If she intends to work only with Russian clients, then you can contact the domestic certification body. Whereas international partners may require the conclusion of a reputable western certifying authority.

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