How to make a claim to the supplier

Often there is a problem of non-fulfillment or incomplete fulfillment of obligations under the contract. In these cases, it is better to write a written complaint to the supplier. There is no single form of claim, but it should be drafted in such a way that it is clear from the text which requirements are put forward and on what basis. A document of this kind should contain the following information.

Instruction manual

1

The basis of the relationship of the parties. This may be: a delivery agreement (with details), a buyer's application for delivery, delivery notes, invoices, invoices, acts of acceptance, acts of reconciliation of settlements and other obligations.

2

An indication of what and to what extent is violated by the supplier, with links to specific clauses of the Agreement. Calculation of the amount of claims. If the calculation of requirements for the defendant is too large in volume, then it is better to draw it up as a separate document as an annex to the claim. It is advisable to indicate exact references to the norms of legislation in accordance with which you justify your requirements for the supplier. State your requirements in a persistent but polite manner. You must have an absolutely clear position with a warning about going to court in the event that your claim is left unattended or is not considered in a timely manner. If the contract stipulated possible sanctions (penalties) for violation of obligations, then refer to the corresponding clause of the contract.

3

Attach copies of documents to the text of the claim, on the basis of which you set requirements for the supplier, or indicate that you, the applicant, have all the documents and attach their list.

4

Remember to keep a copy of the directed claim. Send a claim by registered mail, preferably with a receipt of receipt. And also keep the originals of the postal documents confirming the direction of the claim: a receipt on sending a registered or valuable letter of acknowledgment of receipt, a mail notification, a mark of acceptance for consideration of the claim.

5

Please note that at present, the exact deadline for responding to a claim is not established by law. You must indicate this term in the text. Usually this is 1 month, but not less than 10-15 days from the moment the supplier receives the claim, or the lines specified in the Contract for the supply of goods or services.

Useful advice

In the case of a negative answer to your complaint or no response within the agreed time, you have the right to file a claim with the arbitration court. But remember that the total limitation period is 3 years.