Bitrix24 - what is it? Description, connection and setup

There are many different programs that make working with a business easier. One of them is Bitrix24. This service facilitates teamwork, helps to manage staff and interact with customers.

What is Bitrix24

Bitrix24 is a cloud service for team work. It includes:

• Customer Relationship Management (CRM);

• Intranet Portal

• Chat

• Task manager.

The service allows you to connect external providers of telephony, email client, face recognition and business cards. The program was developed by the Russian company 1C-Bitrix. The system was released on April 12, 2012, and the CRM function was turned on later. At the beginning of 2018, 3 million customers used the service, half of which were foreign companies.

The cloud service uses external servers for work, in particular, Amazon and others in different countries of the world. A boxed version of the service is also released that does not use cloud remote servers.

The program is popular and twice received a Runet Prize diploma. This happened in 2012 and 2017.

The largest crisis of the company occurred in 2018, when a massive failure occurred in the cloud service infrastructure, as a result of which 30% of Russian customer services became unavailable. It was the largest accident in the history of service.

Features Bitrix24

In fact, Bitrix24 is a huge corporate portal that covers almost all aspects of the life of the company. This is a social network, and projects, and tasks, and personnel management. Included here are customer relationships.

The Bitrix24 general information system combines many different concepts. You can study them on the main page of the portal. Particularly popular is the Bitrix24 CRM system. You can’t buy it separately, one way or another you will have to pay for the entire global product on the basis of Saas payment or in a boxed version.

Therefore, companies that want to implement only a CRM-system, Bitrix24 is not suitable. Here CRM is an integral part of the whole product.

Bitrix24 tariffs

Cost and tariffs are an important factor when choosing a program for work. First of all, you need to choose the option you need:

• Work through cloud servers

• Boxed Solutions

• Part selection of services.

Cloud computing involves purchasing a Saas solution in which you pay for access. All work is carried out on the Bitrix24 servers.

When you purchase a separate boxed solution, the software will be installed directly on your own server. The cost of each option can be viewed on the official Bitrix24 website.

The company can choose any tariff, including a free one. It also includes CRM. But, most likely, a free program will not be enough. You will need a huge number of other features that Bitrix24 provides.

Bitrix CRM system: features and desktop

A CRM program is installed as one of the components of the Bitrik24 common corporate system. Upon entering the page, the user sees a list of tools:

• My drive

• Messages

• The calendar

• Tasks

• Tape

As well as a list of other tools. All these functions are not directly related to CRM, but are needed in certain situations. At startup, the main system is installed with all the features that are in the system. Only through this main page you can go directly to working with CRM.

This system has its advantages. The client gets more opportunities than planned. On the other hand, unnecessary tools complicate the navigation and work of the client in the system. In addition, all additional functions require certain resources, without bringing real benefits. Memory on the disk is spent on unnecessary additional functions.

The disadvantage of the system is the inability to select a single product. The buyer is forced to purchase the whole. The minuses also include:

• Large volume that falls on the server

• All functions require customization.

• Difficulties in work for the user and the administrator.

Such a wide list is good for people who sell the Bitrix24 solution, because the specialist will receive an additional payment for setting up each function.

This list of functions only interferes with users. Mastering various opportunities, including those that are not necessary for the company, the client spends unnecessary efforts.

An experienced specialist can remove unnecessary additional functions, but this will require additional investment for the services of a specialist. There is an absurd situation when the client first pays for unnecessary features, and then pays extra for their removal.

Getting started with Bitrix24, remember that this program has a lot of things, but at the same time its interface is overloaded with various features that the user does not need at all.