How to achieve perfect service

In conditions of fierce competition in the service market, it is precisely the perfect service that allows you to attract and retain customers. For a friendly atmosphere and respect for oneself, the client is often willing to pay more. By working on the quality of service in your company, you can significantly increase revenue.

You will need

• - development of service standards;

• - training for staff.

Instruction manual

1

Clearly write down all the standards of service for your company. Each item should be spelled out in detail: even if some things seem obvious to you, they may not be at all for the staff. The distance when communicating with the client, the key rules of etiquette, the basic phrases of greeting and goodbye - these basic things all employees must perform strictly. Be prepared for the fact that newcomers among the attendants may not know basic things, it is wrong to say some words. Try to correct such errors.

2

Conduct trainings and master classes for staff. Such training should be regular, especially given the fact that in the service sector there is a constant rotation of employees. When hiring a new person, model a standard work situation. For example, when hiring a waiter, ask him to "serve you." Very often, even an inexperienced candidate can do it right on an intuitive level. Always correct errors and aim staff to improve the quality of service.

3

Try to know and anticipate the needs of your customers. Each employee should have a clear idea that the buyer is the main source of income for the company. You should not be intrusive, but attentiveness, respectful attitude and sincere interest in the needs of the visitor will always help to gain his trust.

4

Pay particular attention to cleanliness. No attentiveness and cordiality of the staff does not compensate for the dirty dishes in the restaurant and the hair of previous customers in the beauty salon. Even if you are engaged in tire fitting or trucking, achieve perfect cleanliness everywhere.

note

As you know, a dissatisfied customer will definitely share negative impressions with others. Avoid critical situations, always try to make amends if the incident still took place.

Useful advice

Come up with a proprietary service feature in your establishment. A special form of greeting, a small souvenir as a gift - and your service will be remembered for a long time.