How to create a service center

Many companies and individuals invest additional funds in service centers that help customers solve various issues and problems by telephone and via the Internet. Own service center can become a very profitable enterprise.

Instruction manual

1

Consider the similarities and differences between the main types of service center (home, outsourcing, corporate). Decide which one best suits your company's needs. Create a business plan. Describe in order your business goals, financial needs, logistics and staffing.

2

Define your company’s strategy and the methods that you will use to measure performance, customer service and customer satisfaction. Arrange with a third-party company to provide services to control these aspects of your company. This will help provide long-term benefits.

3

Get the necessary capital to start a business. Think over your entire budget in advance. If you are unable to provide funds from your own pocket, contact banks and government-sponsored agencies for a loan. You can also get capital from closer sources, such as relatives or friends.

4

Get the necessary licenses and permissions. Find out where you need to go to your place of residence to do this. Often the registration procedure is carried out via the Internet.

5

Choose a suitable place. Purchase and install office equipment. Set up secure Internet and telephone access. Contact your private contractors for assistance with equipment setup.

6

Start searching for customers. There are several proven ways to attract new customers to this business. One of them is the development of relationships with people in leadership positions. Many cities organize special events organized by local chambers of commerce. This is where you can find your future audience.