How to write a complaint letter

Each person may have a reason to complain to the authorities about a specific person (a neighbor, an official, a doctor, etc.) or an organization (employer, seller). To get a quick answer to your complaint, you need to compose it correctly.

Instruction manual

1

The entire process for filing a complaint is regulated by the Federal Law of the Russian Federation No. 59-FZ "On the Procedure for Considering Appeals of Citizens of the Russian Federation". Verbally, a complaint can be submitted directly to the official and to the dispatch service. In the first case, you must make an appointment. Dispatching services, on the other hand, receive complaints by telephone, this method is convenient when contacting law enforcement agencies or business entities (electric networks, telephone communications, etc.). The entire conversation with the dispatcher is recorded in the appropriate journal, in addition, audio recording of the conversation is conducted. The complaint process is monitored by the organization itself and by higher authorities.

2

A complaint can also be made in writing, while it indicates the name of the body and the official to whom the complaint is sent, be sure to write your own contact details (name, address, city, etc.), otherwise the letter will not be considered (except for letters containing reports of crimes). The letter must fully reflect the essence of the claim, it is necessary to indicate as much information as possible about the person to whom the complaint is written, the circumstances in which the offense occurred. If there is documentary evidence, it is advisable to attach copies of it to the letter, in some cases it is required to be notarized), indicate the coordinates of the persons who witnessed the violation. It is also advisable to indicate the articles of laws and regulations protecting your rights in this case.

3

A letter can be sent simultaneously to several authorities, whose competence includes the issue under consideration, therefore, it must be prepared in several copies. In addition, it may be appealed, so additional copies of the letter may also be required. Send a complaint by registered letter with a notification, first make an inventory of the contents. You can also leave a complaint to the office. The term for consideration of the letter does not exceed 30 days.

4

If the complaint is not satisfied, the decision of the court may be appealed to higher authorities. A complaint may be filed with the prosecutor's office (moreover, one can complain to the prosecutor at any stage of the appeal). If the decision of the prosecutor’s office is also not satisfied, feel free to contact the court.