How to arrange after-sales service

After-sales service for repairing household appliances is a profitable occupation for good craftsmen whose work is properly organized. Skillful management combined with golden hands can produce impressive results.

You will need

• - a small room (divided into a room for receiving orders and a working area);

• - memorable phone number;

• -base of suppliers of spare parts;

• -Set of universal tool and test equipment;

• -Multiple shift masters.

Instruction manual

1

Decide whether your service center will operate as an authorized workshop that repairs equipment of one of the well-known brands, or you will work independently, repairing household appliances of any brands. The first option may seem attractive only externally - foreign manufacturing companies, as a rule, offer such conditions that are disadvantageous for the entrepreneur. Therefore, in most cases, craftsmen prefer to open universal repair centers for almost any household appliances.

2

Think about how your center will receive orders - organize in the room where the workshop will be located, a mini-office with a telephone, by which you can answer customer questions. It is advisable that the negotiations be conducted not by the master himself, constantly breaking away from work, but by a person who is free from work - you can connect, for example, any of your female relatives. It is also good if your service center has an easy, memorable number.

3

Choose a scheme for working with suppliers of spare parts - the lead time will often depend on the availability of the right spare part, and the very possibility of its completion. It is good to have a database of trusted suppliers, which can then be regularly replenished in the process. If you do not have any base at all, then even before the center is opened, try to find opportunities to quickly and at an affordable price receive the most popular spare parts.

4

Evaluate your technical capabilities - do you personally manage to do all the work (such centers are opened, as a rule, by the masters themselves), and do you have all the necessary equipment and tools for the job. If you don’t know the device of any type of household appliances (for example, refrigerators), and you are not confident in your abilities, look for a companion who would be well versed in the work of this particular type. Two or three successive masters and one person answering phone calls - this is the best team for a service center for repairing household appliances.

Useful advice

Never count on only one supplier of spare parts, look for options just in case in advance, since your competitiveness directly depends on the speed of your order.

How to open a service center