How to organize the hotel

The hotel business, especially in tourist centers and on the sea coast, remains investment attractive, since the return on investment is about 5 years. But, despite the outward simplicity of the functions performed and the services provided, it is possible to organize the hotel’s work in different ways. To improve the quality of services, and, therefore, to attract customers, automate its work.

Instruction manual

1

Today it is already ridiculous and not prudent not to take advantage of the opportunities that high technology represents. Automation of your hotel will save on staff salaries, while improving the quality of services. The automated system introduced in the hotel will coordinate the activities of not only the reception and accommodation department, but also the booking, sales, financial control and business operations department.

2

Get an automated system with the ability to configure it for a specific hotel and the specifics of its work. It should be optimized and adapted to Russian conditions and legislation, work with cash registers that are allowed for use in the hotel business. The implementation of the system will allow hotel staff to always have complete information about the number of rooms, faults and take into account the wishes of customers, to monitor and maintain order in the rooms.

3

Train the hotel staff to work with the automated system, but do not forget that he must undergo additional training and get an idea of ​​how to work and communicate with hotel guests. Well-trained service staff, professionally and at a high level, performing their duties - this is an additional advantage over competitors that you will have.

4

Many hotel business owners make a common mistake, not paying due attention to the design and maintenance of rooms. They lose customers who can already compare the quality of hotel services and prefer a vacation abroad. Make sure that the rooms are clean, comfortable and comfortable, that minor repairs are carried out immediately, and guests will stay at your hotel all year round, and not just during peak season. This will make it possible to recoup the costs that will go to the organization of the hotel and staff training.