How to arrange home delivery

With the modern rhythm of life and traffic congestion, home delivery service is in increasing demand. The development of e-commerce has only strengthened this trend: calmly choose any product at home at the computer and then get it convenient and pleasant for many buyers.

You will need

• - start-up capital;

• - the Internet;

• - transport.

Instruction manual

1

You can organize your own courier service, which provides various organizations with services for the delivery of any goods. Such a business is more profitable in that it requires a minimum of investment. Register your company. Recruit couriers or freight forwarders. Advertise in local media, create your own page on the Internet and gradually earn regular customers. Increase staff as your customer base expands.

2

It is most beneficial to arrange home delivery if you have a company that produces or sells any goods. If this is a business related to food, or an online store, you will significantly save on the trading floor or other premises necessary for work.

3

Take care of the proper promotion of your company. Regularly update brochures, promote your products on the Internet. Try to formulate an offer that will distinguish you from your competitors. If you are confident in your abilities, come up with a bold slogan, for example, "delivery within an hour or your purchase at our expense."

4

Create a flawless logistics system. Hire the required number of personnel, draw up shift schedules, calculate the travel time for the main areas of the city (taking into account traffic jams and other circumstances). Provide all couriers or forwarders with cellular communications and demand to immediately inform the customer of even the slightest delay. Make sure that the delivered goods (especially when it comes to finished food) do not deteriorate during transportation. To manage the delivery service, a separate specialist should be hired, who will take over the entire organization of the entire delivery cycle.

5

Pay attention to image and corporate culture. Enter the uniform uniform with the company logo for the delivery service employees. Conduct trainings on the rules of communication with the client. Describe in detail all the actions of the courier - from contacting the buyer to the number of steps that he can take in the client’s house. It is these little things that form the loyalty of consumers.

note

If payment for the order is made upon delivery, in order to avoid loss of money, sign a liability agreement with the courier. Be sure to check the personnel hired by the security service and keep all the personal data of the couriers.

Useful advice

Establish a feedback system with regular customers. If orders are made online, ask them to fill out a questionnaire. So you can improve the delivery service.