What to control: result or process

Each leader has his own view on the problem of control and methods for solving it. After all, there are several options. For example, you can only be interested in the result or track all the stages of the project. Therefore, first you need to determine the most effective approach.

Causes

The importance of such an undertaking is often denied by employees. After all, control is a conditional limiter of their freedom. However, such verification is considered the main task of the manager.

Control is necessary in the context of the growth of the organization. Because with the expansion of the hierarchical structure, the risk of deterioration of work at the lower levels increases. Verification in this case is needed to identify problems and solve them quickly.

The objects

Of course, an important point is tracking the outcome indicators. At the same time, tracking the process allows you to detect deviations and immediately take action.

In the case of a positive result, the process that contributed to this does not interest the leader. However, otherwise it is necessary to identify the cause of the failure.

The culprit of a negative result may be, for example, insufficient qualification of a subordinate. In this case, training is required. In addition, you should ensure an even distribution of tasks, motivation and more. That is, in order to accurately determine the cause of the failure, it is worthwhile to carefully monitor the stages of the project.

Methods

Process control comes to the fore in the event that employees perform a standard set of functions daily. Indeed, in this case, the result of the work of the staff is the observance of certain regulations and the performance of official duties.

The result should be controlled in the absence of a strict order of work. That is, employees choose their own ways to accomplish the task. In this case, they work with different efficiencies. Therefore, verification is needed to determine the optimal solution to the problem.

It is also worth checking the work of young specialists, programmers, researchers and managers.

Mistakes

Control will not bring the proper result without a clear understanding of the essence of the process being checked. At the same time, it should be systemic, and not intrusive. Hidden control, which becomes explicit, will also negatively affect the work of a subordinate. After all, the employee will be demotivated. Formal checks will not bring the desired result. Indeed, in the absence of specific goals and actions, it does not work.