How to increase sales by phone

Telephone sales have become very developed and popular. This is a relatively inexpensive and effective form of product sales. To bring mastery in such a business to perfection is not difficult.

Communication script.

A big plus of telephone sales is that no one sees you. This does not mean that you need to sell in a bathrobe or T-shirt. You can just get cribs. Create a communication scenario. Prescribe all sorts of twists and turns of the situation. And to be always ready even with the most tricky answers to your question. Your voice should sound soft and convincing. If there is a problem with diction, then you should change jobs or seriously engage in your pronunciation. The buyer, lifting the phone should hear a confident seller.

Knowledge of the goods.

If you don’t know what you are presenting, you will never sell such a thing. Learn all that is possible and impossible about the product. Learn the most frequently asked questions and answers to them. The buyer should have the impression that he is talking not with the sales manager, but with the manufacturer of the goods. Let your knowledge pleasantly surprise you.

Smile and friendliness.

The client on the other end of the phone does not see you, but he clearly hears your intonation. Good mood, positive attitude, friendliness and smile, do not miss anything during the presentation. Be kind and loving. Then you will set up the buyer for positive emotions, and most likely he will be disposed to purchase.

Quantity matters.

The more calls you make during the day, the more likely you are to find the right customer. Two percent of transactions are made after the first contact. If the client is not immediately ready and cannot decide, he will need to call back. After the second contact, another three percent of transactions are concluded. There are also such clients who need to call five or fifteen times so that they "mature" for the deal. Be prepared for failures. Their number is also an indicator. But don’t give up.