How to conduct a business conversation. Psychologist's recommendations

A constructive business conversation ends with a solution to a problem and fruitful interaction between dialogue partners. People, talking, determine the development of relations with the interlocutor.

Each participant sets a goal - to form a positive opinion of themselves. Hasty conclusions about the opponent can cause false accusations, do not contribute to a good result. It is important to develop the skills of an active listener, tolerant of the opinions of others.

During a business conversation, it is advisable to pay increased attention to potential partners to see in front of themselves an interested interlocutor. The vocabulary of experienced negotiators contains phrases confirming this: “I understand, ” “Of course, ” “Yes, yes.” If they sound sincere and relaxed, then the interlocutor speaks more freely.

It is important to remember the law of the emotional mirror observed in the process of a business conversation. There is a malignant pattern that forms the aggression of one interlocutor from the nervousness of another, stinginess from stinginess, anger from anger.

To achieve the expected result, it is important to tolerantly point out mistakes made by opponents. It is not recommended to be categorical: "Not true!" A tactful approach uses a calm phrase that does not destroy contact. Short phrases are a sign of bad tone, it is customary to add words to the answer that express a positive attitude in the sense.

The scheme of a business conversation comes down to a search for common ground, so it’s better to start with the question of where the differences of opinion are traced. The first phrase should be such that the interlocutor voiced agreement. This behavior forces the opponent to respect the interests of the other party.