How to open a taxi dispatch room
Video: How to Handle Your Dispatcher Successfully 2024, July
The first thing that a person who decided to create his own taxi service should remember is that the market he intends to enter is saturated to the limit. Moreover, its main competitors will not be taxis of other similar companies, but a mass of illegal illegal traders who literally flood cities. However, if you know the market mechanisms well enough, then why not try to open your own taxi dispatch center?
You will need
- - catchy name,
- - “Expressive” phone number,
- - An office equipped with a multi-line telephone and a radio station.
- - 4-6 shift dispatchers on staff,
- - Contracts with individual taxi drivers.
- - A package of constituent documents and a state license for the right to carry passengers.
Instruction manual
1
Come up with a catchy name. See how your predecessors called their companies, and invent something new and memorable. If the name of the taxi service will not be remembered by customers, then even if you want to use your services a second time, they may not succeed. The same applies to the telephone number of your service - for numbers consisting of one or two repeating digits, “taxi drivers” spread out round sums.
2
Rent and equip an office, control room for your city taxi service. Almost all you need is a streamlined communication system. Dispatchers will take orders by landline telephone, and communicate with taxi drivers via mobile or radio communications (often the second). The phone in the taxi service must be multi-channel, otherwise each customer who does not get through will get to competitors. On average, the process of transporting passengers in such a company is controlled by 2-3 shift dispatchers working on a salary.
3
Start your search for drivers with your cars registered as individual entrepreneurs. It is such people who can work in your company, while a company with its own fleet accepts taxi drivers to the state. You will only conclude a service agreement with "private owners", giving them about a quarter of the order value.
4
Take care of the formal side of the matter - road transport of passengers as an activity is subject to mandatory licensing. To work with taxi drivers-entrepreneurs, you must have the status of a legal entity. Once licensed, plan and run an advertising campaign.
Useful advice
Create your own site and master the procedure for taking taxi orders through the Internet site - it will serve as a good advertisement, giving you the opportunity to immediately use the services of your company.
To earn a good reputation, carefully select the drivers, paying attention both to the driver’s personality and the condition of his car, conduct surveys among customers who have already used your services.
