How to create a help desk

Help services are becoming increasingly popular. This is a profitable and profitable business with minimal investment. A small call center can be arranged even in an apartment.

You will need

• - premises;

• -phone line;

• pay telephone number

• -phone and headset;

• -base phone numbers;

• -computer with Internet access.

Instruction manual

1

In order to open the help desk, you will need a telephone line, directly a telephone and a headset to it. Register a short phone number, but if this is not possible, you can leave the landline.

2

Rent an office or make your own apartment your workplace. If you need to save a city number, get a second line and register a short number on it already. Registration of a paid short number is carried out through the city telephone service. This can be problematic. After all, a private inquiry service can become a serious competitor for a paid city telephone inquiry service.

3

Create your own database of phone numbers. Organize the telephone base so that you can easily navigate it. For convenience, divide it into sectors: medicine, self-government, education, entertainment centers, etc. To compile such a database, use the directory of telephone numbers, you can also search for ready-made telephone bases on the World Wide Web.

4

Begin your work with an advertising campaign, to do this, advertise in the local press and on local television. Remember to stick flyers on city bulletin boards in each area. If you have a city Internet portal, leave there information about the opening of a referral service. The text should be short and catchy. On television and radio, order short, but most informative videos that make your phone easy to remember. Please note that advertising should be easy to remember and unobtrusive.

5

Monitor your incoming calls daily. And calculate the load of the line, this will later give you the opportunity to understand whether hired workers and line expansion are necessary.

note

Potential customers should easily remember your phone number, so it should be as short and easy to remember.

Useful advice

Submit an advertisement to the press so that your phone number is half a line and the lettering "New Help!" Is displayed in the largest possible font below, such an announcement will surely interest and read, just below the small print list your services.