How to organize a service center
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Even the fact that now household appliances are purchased in large branded stores with warranty service does not save customers from the need to contact service centers. Therefore, this area of activity brings decent profit to the owners.
You will need
- - premises;
- - instruments;
- - telephone.
Instruction manual
1
To get started, you will need to decide how you will work. You can conclude an agreement with a particular company producing a particular brand and serve customers of this exclusive store. But you will have a big profit if you have a contractual relationship with several brands. The only downside here is that you can’t hang a sign of a particular manufacturer at the entrance to your center. You also have the opportunity to work independently and repair everything: from mobile phones to large household appliances.
2
Rent a room. By and large, in this case there is no need to choose the most passable place, since you will be found by advertising and recommendations. But the center should be located in an easily accessible area, and not on the outskirts of the city, so that customers can easily get there.
3
Buy the necessary tools and test equipment for the repair of household appliances and electrical appliances. Organize a workplace for the master and operator, who will take orders and answer phone calls. It is best if these workers are in different rooms so that the master does not distract from his painstaking work.
4
Organize a call center. Conclude an agreement with your mobile operator, which will provide you with a number convenient for both remembering and for calls from mobile and landline phones. An operator who will answer calls and receive equipment from customers should always be courteous with people. This is the first and almost the only person with whom the clients of your center will communicate, therefore it depends on him to a greater extent whether they will come to you again and whether your service will be recommended as professional and best in the city.
